Welcome to Wodex , a premier home decor brand based in the United States. We specialize in offering beautifully crafted rattan and wooden table lamps to illuminate and elevate your living spaces. Our goal is to provide high-quality lighting solutions that blend natural aesthetics with modern functionality.
Our Story
Every home deserves perfect lighting. Wodex was established in New York with a simple idea: to bring nature-inspired, high-quality wooden and rattan lamps to homes across the USA. What started as a passion for unique home decor has grown into a dedicated brand focused on transforming everyday rooms into warm, inviting spaces.
Mission
Our mission is to provide exceptional home decor combined with an outstanding and transparent shopping experience for our customers in the United States. We believe that lighting is not just functional; it is an essential piece of art that defines your home.
Operational Transparency & Our Process
At Wodex, we believe in complete transparency so you know exactly what to expect. All transactions are securely processed in US Dollars ($) via trusted payment gateways like PayPal or Venmo.
Once your order is placed before our daily 5:00 PM (EST) order cut-off time , our dedicated team processes it within 1 to 2 business days. We partner with reliable carriers, including DHL and FedEx, to ensure your order arrives safely. With a transit time of 3 to 5 business days , your total estimated delivery is a prompt 4 to 7 business days. We offer Free Shipping across the United States and provide a tracking number for every single order so you can monitor your package's journey.
Our Commitment to You
We stand behind the quality of our products and prioritize your satisfaction. Wodex offers a generous 30-Day return window. We happily accept returns and exchanges for both defective and non-defective products , and we never charge a restocking fee ($0 Restocking Fee). We also allow complete order cancellations within 24 Hours of purchase. Once a return is initiated, our refund process time is 7 Business Days. (Please note: Return shipping costs are the customer's responsibility ).
Contact Information & Business Details
We are always here to help. If you have any questions about our brand, our process, or our products, please reach out to us during our working hours: Mon - Fri: 10:00 AM - 5:00 PM (EST). We ensure a support reply time of 24 Hours
- Store Name: Wodex
- Address: 315 W 4th St, New York, NY 10014, USA
- Phone: +1 (212) 243-2449
- Email: support@wodex.shop
- Customer Support Hours: Mon - Fri: 10:00 AM - 5:00 PM (EST)
- Response Time: Our customer support team responds within 24 Hours.
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Contact Form: Click Here
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