At Wodex, we are committed to providing a secure and seamless checkout experience for our customers. This policy outlines our accepted payment methods and billing procedures.
1. Accepted Payment Methods
We currently accept the following payment methods securely at checkout:
- PayPal
- Venmo
Note: Only the payment methods listed above and displayed at checkout are available for use on our store.
2. Payment Restrictions
To ensure security, we do not accept:
- Cash on Delivery (COD)
- Personal Checks
- Direct Bank Transfers
3. Payment Currency
All prices listed on our website and at checkout are charged in US Dollars ($).
4. When Will I Be Charged?
- Payment Capture: Payment is captured immediately at the time of order placement through your chosen gateway (PayPal or Venmo).
- Confirmation: Once checkout is completed successfully, the full order amount is charged, and an order confirmation email is sent to you.
- Processing: Orders are processed only after successful payment confirmation.
5. Payment Security
Your security is our priority.
- All payment data is transmitted using secure, encrypted connections.
- We do not store, view, or access your banking details.
- All transactions are processed directly by PayPal or Venmo through their secure systems.
6. Refunds
Refunds are handled according to our official Return & Refund Policy.
- Refund processing time: Approved refunds are processed within 7 Business Days.
- Refunds will be issued back to the original payment method used at checkout (PayPal or Venmo).
CONTACT INFORMATION
If you have any payment-related inquiries, please contact our support team:
- Store Name: Wodex
- Address: 315 W 4th St, New York, NY 10014, USA
- Phone: +1 (212) 243-2449
- Email: support@wodex.shop
- Customer Support Hours: Mon - Fri: 10:00 AM - 5:00 PM (EST)
- Response Time: Our customer support team responds within 24 Hours.
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Contact Form: Click Here