FAQs

Welcome to the Wodex Frequently Asked Questions (FAQ) Page. We are here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, please do not hesitate to reach out through our Contact page or email.

Question #1: What kind of products do you sell?

Answer: At Wodex, we specialize in high-quality home decor. Our primary collection features beautifully crafted rattan and wooden table lamps designed to bring warmth and elegance to your living spaces.

Question #2: How long will my order take to arrive?

Answer: We aim to process and ship your orders as quickly as possible. We partner with DHL and FedEx as our reliable carrier services. Here is a breakdown of our delivery timeline:

  • Order Cut-off time: 5:00 PM (EST)
  • Processing time: 1 to 2 business days
  • Shipping time: 3 to 5 business days
  • Total Estimated Delivery: 4 to 7 business days

Question #3: Do I have to pay for shipping?

Answer: No, you do not. We proudly offer Free Shipping on all orders within the United States.

Question #4: Do you provide tracking information?

Answer: Yes, we provide a tracking number for all orders so you can monitor your shipment's progress.

Question #5: Where does Wodex ship to?

Answer: Our target country is the United States. Currently, we only process and ship orders within the United States.

Question #6: Can I modify or cancel my order after placing it?

Answer: Yes, we offer a Cancellation Window of 24 Hours. Please contact our support team immediately within this timeframe if you need to cancel or adjust your order.

Question #7: What is your return policy?

Answer: We want you to be completely satisfied. We offer a Return Window of 30 Days from the date of delivery. We happily accept returns and exchanges for both defective and non-defective products. Please note that the return shipping cost is the customer's responsibility. However, we charge a $0 Restocking Fee for all returns.

Question #8: How can I exchange a product?

Answer: Yes, we accept exchanges if you wish to swap your item for a different one. The process falls within our standard 30-day return window.

Question #9: When will I receive my refund?

Answer: Once we receive and inspect your returned item, our Refund Process Time is 7 Business Days. The funds will be credited back to your original payment method (PayPal or Venmo).

Question #10: What payment methods and currency do you accept?

Answer: We securely accept payments via PayPal and Venmo. All transactions on our website are processed in US Dollars ($).

Question #11: How can I reach customer support?

Answer: Our support team is here to assist you. Our Working Days and Hours are Mon - Fri: 10:00 AM - 5:00 PM (EST). Our Support Reply Time is within 24 Hours. You can email us at support@wodex.shop or call us at +1 (212) 243-2449.

CONTACT INFORMATION