Refund policy

At Wodex, we strive to provide high-quality wooden and rattan table lamps. If you need to return an item, our process is outlined below to ensure complete transparency.

1. Return Window and Eligibility

We offer a 30-day return window for our customers. You have 30 days after receiving your item to request a return. To be eligible for a return, the product must be new, unused, and in its original packaging.

Returns: Yes, I accept returns for defective and non-defective products.
Exchanges: Yes, I accept exchanges.
Return Window: 30 Days.
Product Condition: Only new products.

2. Return Process

To initiate a return or exchange, please contact our support team at support@wodex.shop. Once your return is authorized, you will need to send the package back to our return address: 315 W 4th St, New York, NY 10014, USA.

Return method: By mail.

3. Return Shipping Costs and Labels

Please read this carefully before making a purchase. For all returns, including defective, damaged, or change of mind items, the customer is fully responsible for arranging the return label and paying all return shipping costs. Customers are responsible for purchasing their own return label and paying the actual return shipping costs. Shipping costs are non-refundable.

Return label: Customer's responsibility.

4. Restocking Fees

We value our customers, which is why we do not charge any hidden fees for returning an item.

Restocking fee: $0 Restocking Fee.

5. Refunds Processing

Once we receive and inspect your returned item at our facility, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method (PayPal or Venmo).