Shipping policy

At Wodex , we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and on time.

Shipping Destination

We currently ship exclusively to the United States. Orders placed for delivery outside the US will not be processed.

Shipping Costs

We offer Free Shipping on all orders within the United States. There are no hidden fees or minimum order requirements.

Shipping cost type: Free Shipping

Delivery Timelines

Our delivery process is divided into two stages: Order Processing and Transit Time.

1. Handling Time (Order Processing)

Handling time (days): 1 to 2 business days (Monday to Friday).
Order cut off: 5:00 PM (EST).
Note: Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next business day.

2. Transit Time (Shipping)

Transit time (days): 3 to 5 business days (Monday to Friday).
Carrier: We primarily use DHL and FedEx to ensure secure delivery.

3. Total Delivery Time

Total Estimated Delivery: You can expect to receive your package within 4 to 7 business days from the date of your order.

Currency

Currency: US Dollar ($)

Order Tracking

Yes, we provide a tracking number for every order. Once your order has been dispatched (usually within 1 to 2 business days ), you will receive an email confirmation containing your tracking number. You can use this number to monitor your shipment from dispatch to final delivery.

Duties and Taxes

For customers in the United States, the price you see at checkout is the final price you pay. There are no additional duties or taxes upon delivery.

Lost or Delayed Packages

In the rare event that your package is delayed significantly beyond our estimated delivery time, please contact our support team. We will work directly with the carrier to locate your package and resolve the issue immediately.